Speed test Guides
Updated 23 September 2026
A connection that is fast by day and sluggish at night is a classic symptom. Three very different causes can explain it, and two measurements tell them apart.
Run two sets of measurements, over an Ethernet cable, with nothing else running:
| Result | Likely cause |
|---|---|
| Good speed at both times | The problem is Wi-Fi or a device |
| Speed drops in the evening, over a cable | Provider network congestion |
| Speed fine but ping soars in the evening | A saturated link, or household usage |
Write the numbers down: they will be useful if you have to call your provider.
Between 7pm and 11pm everyone streams at once. The consequence depends on the technology:
What you can do: report the problem with your timestamped measurements. A provider that confirms congestion in your area can upgrade its equipment, but that takes time. If it is structural and fibre is available where you live, that is the real cure.
In the evening every neighbouring router is transmitting. On the 2.4 GHz band, dozens of networks share three non-overlapping channels.
What you can do:
A console downloading an 80 GB update, an online backup, a 4K TV and three phones: in the evening everything fires at once.
What you can do:
If speed stays fine but everything feels slow, look at the ping. Latency going from 15 ms to several hundred milliseconds while speed holds points to a saturated link, usually the upload. The culprit is often a backup or a file transfer, not your provider.
Call if, over a cable with nothing else running, your evening speed is less than half your daytime speed on several consecutive days. Present your measurements with dates, times and connection type. Ask explicitly whether your area is flagged as congested and whether an upgrade is planned.
That is peak usage: a busier provider network, more active neighbouring Wi-Fi and simultaneous household use. Cabled measurements at two times of day show which one dominates.
Sometimes, if the new provider uses a different technology, for example fibre instead of cable. On the same shared infrastructure, the problem is likely to return.
It can help by re-running Wi-Fi channel selection and freeing memory. Needing it daily is a sign of a hardware fault or congestion worth reporting.